BCHS Annual Report 2025 - Report - Page 40
Corporate services
Fleet and Facilities team leader Sean and IMT o昀케cer Mark with Leanne Oberin, who retired
from BCHS in 2024 after 15 years of service. Pictured at the 50th anniversary fun fair.
Strong support for a busy year
The Organisational Support Team plays a vital role in supporting the delivery of high-quality health
and community services at BCHS. During 2024-25, the team continued to provide strong governance,
systems, infrastructure, and support across Finance, Information Management and Technology, Quality
and Risk, People and Culture, Fleet and Facilities, and Client Services.
of our HR systems, including payroll and recruitment/
onboarding platforms, with the goal of enhancing the sta昀昀
experience and aligning our workforce capabilities with
organisational strategy. Alongside this, we have reviewed
our policies and procedures to ensure they re昀氀ect who
we are as an organisation and provide a safe, fair and
consistent working environment. Areas of focus have
included our Code of Conduct, Professional Development,
and the Annual Sta昀昀 Review and Development process.
Finance
The Finance Team processed more than 37,000 transactions,
delivered a comprehensive budget build across 55
programs with a capital budget of over $9 million, and led
the successful external audit with the Victorian AuditorGeneral’s O昀케ce. Over 40 funding acquittal reports were
completed, alongside daily 昀椀nancial support, banking
provider transition, cash昀氀ow forecasting, and compliance
activities including GST and FBT lodgements. Finance also
supported statistical reporting and modelling to strengthen
organisational performance and accountability.
To strengthen workforce governance and planning, we
are developing a comprehensive workforce report to
provide greater insight into our people, capabilities and
opportunities ahead. This work will improve decision-making,
enhance sta昀昀 support and identify key workforce trends. We
continue to review our Workplace Gender Equality Outcomes
for opportunities for growth, leadership and recognition and
drive better outcomes. Equity strengthens our performance
and helps us better serve our communities.
Information Management and Technology
(IMT)
IMT delivered two major system transformations. The
redevelopment of SharePoint created a modern, userfriendly platform to strengthen records management
and collaboration. The upgraded graphical user interface
introduces streamlined navigation, intuitive dashboards,
and advanced 昀椀le management tools, ensuring sta昀昀 can
locate and collaborate on documents more e昀케ciently. The
migration from the Avaya phone system to Microsoft Teams
Calling has streamlined communication, improved client
connectivity, supported hybrid working, and provided a
scalable foundation for future growth. This shift has already
delivered signi昀椀cant improvements, with intelligent call
queues, auto-attendants, and skill-based routing ensuring
clients are connected to the right service quickly and
e昀케ciently.
Fleet and Facilities
The multi-million-dollar Eaglehawk redevelopment was on
track to be completed and opened in August 2025, with
the aim of delivering a modern, purpose-built health and
community services hub. It will also have a community hub
space that will be available to be hired externally with its
own kitchen and bathroom facilities.
Client Services
The Client Services Team continued to provide a welcoming,
client-focused experience across BCHS sites. Notably,
team members at the Central site began learning the
Karen language to better connect with Bendigo’s Karen
community, re昀氀ecting BCHS’ commitment to cultural
inclusion and client-centred care.
People and Culture
As BCHS continues to grow, so too does the complexity
of our workforce needs. To ensure our people are well
supported, we have commenced a comprehensive review
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