Loddon Alcohol and Other Drugs Service Directory 2025 FINAL - Flipbook - Page 4
Ser vice provider listing
1. Intake
The AOD intake function is provided by ACSO for the
Loddon catchment and provides local knowledge to
support client pathways to all Victorian AOD
services, inclusive of youth, adult, residential and
non-residential, Aboriginal, state and
commonwealth-funded AOD services.
Ser vice Provider
Location
Australian Community Support
Organisation (ACSO)
Covers all of
Loddon
catchment
1300 022 760
Intake services assist people to navigate the AOD
service system and engage proactively with
treatment providers on behalf of, and in partnership
with, AOD clients and their families.
ACSO can also provide a single 8family session9 for
family members/carers who have a loved one
struggling with substance use disorders and/or
addictions.
DirectLine is a 24/7 statewide telephone and online
service which supports people seeking AOD
information, advice or referral, before, during and
after treatment. Most clients identi昀椀ed as nondependent users are ofered telephone and online
supports, including information and advice, brief
interventions, worker-facilitated and self-guided
supports, and referrals to non-AOD services. Clients
identi昀椀ed as likely to require treatment for AOD
related risk, harm or dependence are referred to
catchment-based intake services (eg: ACSO for the
Loddon Catchment).
DirectLine.
Statewide
1800 888 236
Important information about intake:
Some AOD services can be accessed directly without going through the Intake process - see details
for speci昀椀c services below.
If you've had an AOD assessment in the last 12 months, you can restart services by contacting your
previous treatment provider directly - no new Intake required.
For urgent situations, treatment providers may ofer immediate face-to-face services or direct
intake. Contact organisations directly to discuss these options.
While providers will share information with the catchment-based intake provider, your immediate
care is the priority.
